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General Cancellation Policy
At Eshop Nepal, we understand that plans may change. We offer a cancellation policy for orders that have not yet been shipped.
Eligibility for Cancellation
Unshipped Orders: Orders that have not been shipped from our warehouse can typically be canceled.
Timeframe: Cancellation requests must be submitted before the product is shipped.
Cancellation Process
Contact Customer Support: To cancel your order, please contact our customer support team as soon as possible. Provide your order number and reason for cancellation.
Cancellation Confirmation: Once we receive your cancellation request, we will confirm it and provide you with a cancellation confirmation.
Refund Processing: If you have already paid for the order, a refund will be issued to the original payment method used for the purchase. The refund processing time may vary depending on your bank's policies.
Exceptions
Custom-Made Products: Orders for custom-made products may not be eligible for cancellation once production has begun.
Pre-Orders: Pre-ordered items may have specific cancellation policies, which will be communicated to you at the time of purchase.
Additional Notes
Eshop Nepal reserves the right to modify or update the cancellation policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any further questions or require assistance with the cancellation process, please don't hesitate to contact our customer support team.
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