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General Return Policy
At Eshop Nepal, we strive to provide the best customer experience. If you're not satisfied with your purchase, we offer a return policy under certain conditions.
Eligibility for Return
Product Condition: The product must be in its original, unopened, and undamaged condition.
Timeframe: Return requests must be initiated within 4 days of the delivery date.
Reason: Returns are generally granted for defective or damaged products, or if the product doesn't match the description provided.
Non-Returnable Items
Undergarments: Clothing items that are considered undergarments, such as bras, panties, and socks, cannot be returned.
Food and Beverages: Consumable products like food and drinks cannot be returned once purchased.
Other Necessary Items: Certain items that are deemed necessary for hygiene or personal use, such as toothbrushes, razors, or cosmetics, may not be eligible for return.
Return Process
Contact Customer Support: To initiate a return, please contact our customer support team within the specified timeframe. Provide your order number, reason for the return, and any relevant supporting documentation (e.g., photos of damaged products).
Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number if your return is eligible.
Return Shipment: You will be responsible for the cost of return shipping. Please ensure that the product is securely packaged to prevent damage during transit.
Return Processing: Once we receive the returned product and verify its condition, we will process your return within 7 business days. If eligible, a refund will be issued to the original payment method used for the purchase.
Additional Notes
Please retain all shipping documents and tracking information until your return is processed.
Eshop Nepal reserves the right to modify or update the return policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any further questions or require assistance with the return process, please don't hesitate to contact our customer support team.
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