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General Refund Policy
At Eshop Nepal, we strive to provide the best customer experience. If you're not satisfied with your purchase, we offer a refund policy under certain conditions.
Eligibility for Refund
Product Condition: The product must be in its original, unopened, and undamaged condition.
Timeframe: Refund requests must be initiated within 7 days of the delivery date.
Reason: Refunds are generally granted for defective or damaged products, or if the product doesn't match the description provided.
Refund Process
Contact Customer Support: To initiate a refund, please contact our customer support team within the specified timeframe. Provide your order number, reason for the refund, and any relevant supporting documentation (e.g., photos of damaged products).
Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number if your refund is eligible.
Return Shipment: You will be responsible for the cost of return shipping. Please ensure that the product is securely packaged to prevent damage during transit.
Refund Processing: Once we receive the returned product and verify its condition, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
Non-Refundable Items
Digital Products: Digital downloads, such as ebooks, software, or music, are generally non-refundable.
Custom-Made Products: Products that have been customized or personalized according to your specifications are not eligible for refund.
Perishable Goods: Food items, flowers, or other perishable goods cannot be refunded.
Exceptions
In certain cases, exceptions may be made to the refund policy. This may include instances where the product was significantly misrepresented or if there was a major error on our part.
Additional Notes
Please retain all shipping documents and tracking information until your refund is processed.
Eshop Nepal reserves the right to modify or update the refund policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any further questions or require assistance with the refund process, please don't hesitate to contact our customer support team.
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